Irina BlogTravel respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, book a tour, or communicate with us via WhatsApp and other available communication channels.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit blogtravel.eu or interact with our services.

1. What information do we collect?

We may collect information that you voluntarily provide to us when you make a request, receive information, or book a tour, including:

• First and last name
• Email address
• Phone number
• WhatsApp contact details
• The selected excursion or route
• Preferred date and time
• Number of participants
• Special requests or preferences related to the excursion
• Other information you provide to us when communicating with us

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and general site usage data.

2. How we use your information

We may use the information we collect for the following purposes:

• Answers to your travel questions and inquiries
• Contacting you regarding excursions and bookings
• Organizing and conducting your excursions
• Confirmation of date, time, meeting location and number of participants
• Preparation of a personalized excursion according to your interests and preferences
• Providing information about our routes and services
• Communicate with you via WhatsApp, email, phone or other communication channels of your choice
• Improving our website and customer experience
• Maintaining website security and preventing unauthorized activity
• Compliance with applicable legal and regulatory requirements

We use personal information only to the extent reasonably necessary to provide our services, process requests, manage reservations, or meet legitimate business and legal requirements.

3. Cookies and tracking technologies

Our website may use cookies and similar technologies to improve site functionality, store user preferences, understand how visitors use the site, and analyze traffic.

Cookies may be provided by us or by third-party service providers who help us operate, analyse and improve the website.

You can change your browser settings to refuse or limit cookies. However, disabling some cookies may affect certain website features.

4. How we share your information

We do not sell or rent your personal information to third parties.

We may share information, as reasonably necessary, with trusted service providers or communications platforms that help us operate the website and provide our services.

For example, information may be processed through communication or booking services such as **WhatsApp** if you choose this method to contact us or submit an enquiry.

We may also disclose personal information when required to do so by law, regulation, legal process, or government agency, or when necessary to protect our rights, safety, property, or business.

5. Information about excursions and bookings

When you contact us about a tour, we may require information such as your chosen route, date, number of participants, meeting point requirements, and any special requests.

This information allows us to prepare and provide the most suitable excursion option, and, if necessary, adapt the route to suit your interests, pace and preferences.

We only request the information that is reasonably necessary to contact you and arrange the service you have requested.

6. Data security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of transmitting or storing information online can guarantee absolute security. Despite our reasonable efforts to protect your information, we cannot guarantee its complete security.

7. Data storage

We retain personal information only for as long as reasonably necessary to process requests, manage reservations, provide our services, maintain relevant business records, resolve disputes, and comply with applicable legal requirements.

When personal information is no longer needed, we may securely delete or anonymise it where appropriate.

8. Third-party websites and services

Our website may contain links to third-party websites, platforms or services.

We may also use third-party communications or technology services to communicate with visitors and process requests.

We are not responsible for the personal data processing practices, security, content, or policies of third-party websites and services. We recommend that you review the privacy policy of each third-party service you use.

9. Your rights regarding personal data

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in cases provided by law
• Request restrictions on certain types of data processing
• Object to certain uses of your information
• Withdraw your consent if the data processing is based on consent
• Obtain information about how your personal information is processed

To exercise your relevant privacy rights, please contact us using the contact details provided on our website.

10. Children’s privacy

Our tours may be suitable for families and children, however our website is not specifically designed for children.

We do not knowingly collect unnecessary personal information directly from children. If information related to a child is required to book a tour, it must be provided by a parent, legal guardian, or responsible adult.

If you believe that personal information has been provided to us improperly, please contact us so that we can take appropriate action.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, or applicable laws.

All updates will be posted on this page with a new effective date. We encourage you to review this Privacy Policy periodically.

12. Contact us

If you have any questions about this Privacy Policy, your personal information, or our data processing practices, please contact us using the contact information available on our website.

Irina BlogTravel

Website: blogtravel.eu

We are committed to handling your personal information responsibly and maintaining appropriate privacy and security standards when providing tours and travel experiences in Krakow.